A recent survey of more than 1,200 global businesses found that as artificial intelligence adoption accelerates, 82% of respondents report positive impacts on their organizations.
Global insurance brokerage Gallagher recently released its third annual AI Adoption and Risk Survey, which found that companies are increasingly integrating AI into their operations, focusing on IT operations, client-facing
functions and analytics, with 63% of businesses having fully operationalized or implemented AI within parts of their business, up from 45% in 2024.
The majority of respondents (83%) believe that AI will drive revenue growth in the future, and 93% reported feeling confident in their understanding of AI risks, rating their knowledge as “quite well” or “very well.”
While the benefits of AI seem clear, the survey found that many challenges remain.
Over half of respondents report skills gaps and recruitment challenges, while 46% appointed an AI ethics officer to balance technology with ethical considerations.
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Many companies have rolled out job protection strategies, citing a people-first approach; however, 59% of respondents reported reducing positions or planning to do so in the future.
Respondents from South Korea were more likely to say their company made headcount reductions through redundancies, followed by India. And in Australia, 53% of businesses reported reduced workforce numbers through redundancies/not rehiring.
The impact of AI adoption on headcount appears most significant in telecommunication, technology, energy, and financial services.